Refund Policy
When you place an order with us, we are committed to delivering our best efforts. However, we acknowledge that mistakes can happen, and some clients may request a refund. To address any issues and ensure we continue providing top-notch service, we have implemented a refund policy. Below, we outline the key points of this policy for your understanding:
Order Cancelation & Refund Policy
If you have placed an order and made a payment but decide not to proceed, you may cancel your order. To do so, you must submit a cancellation request within 12 hours of placing the order. Once your cancellation is confirmed, we will process your refund within 96 hours using the same payment method you originally used.
Please note that cancellations made after the 12-hour window are not eligible for a refund.
This policy also applies to ongoing projects. We do not offer postponements or allow service switching (replacing your current order with another service) once work on a project has begun.
In summary, all order cancellations or service changes must be requested within 12 hours of placing your order.
Order Revision Policy
If we deliver a project that you believe is not as described or fails to meet the agreed-upon deadline, you may request a revision or a refund. Additionally, if a service or deliverable becomes obsolete due to technical reasons (such as a Google update), we will pause the project and offer alternative, equivalent services.
In all cases, we will make the necessary revisions to ensure your satisfaction and complete the project within a reasonable timeframe, based on the scope of work required. We are also happy to postpone or place the revised or equivalent service project on hold until you are ready for it to be completed.